vaam.

Terms of Service

Effective date: September 19, 2026

These Terms of Service (“Terms”) govern your access to and use of the Vaam AI receptionist platform (the “Service”) provided by [Company Legal Name] (“Vaam”, “we”, “us”). By creating an account or using the Service, you agree to these Terms.

1. The Service

Vaam lets a business configure an AI assistant that answers customer messages, shares business information, checks availability, and books appointments across supported channels — the web widget, connected messaging (WhatsApp, Messenger, Instagram, Telegram and SMS), and, where the add-on is enabled, voice calls.

Services you connect. When you connect an account you hold with another provider — for example your own Meta app, Twilio, Slack, HubSpot, Shopify, WooCommerce, Google Calendar or an AI provider key — you authorise Vaam to use those credentials on your behalf to deliver the Service. Your use of those services is governed by your agreements with them, and any fees they charge (such as Twilio or Meta messaging fees) are billed to you by them. You are responsible for complying with their terms, including messaging consent and opt-out rules for SMS and WhatsApp.

2. Accounts & eligibility

You must provide accurate information, keep your credentials secure, and be responsible for all activity under your account. You must be legally able to enter into these Terms and use the Service only for lawful business purposes.

3. Acceptable use

  • Do not use the Service to send spam, unlawful, deceptive, harassing, or infringing content.
  • Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
  • Do not exceed plan limits through automated abuse or attempt to circumvent rate limits.
  • Comply with the terms of any connected third-party platform (for example Meta — WhatsApp, Messenger and Instagram — Telegram, and Google).

4. Prohibited data — no PHI or sensitive categories

The Service is not intended for, and you must not submit, protected health information (PHI) subject to HIPAA, or other special-category/sensitive personal data (such as government IDs, full payment card numbers, or biometric data), unless expressly enabled for your account in writing under a separate agreement. You are responsible for keeping such data out of conversations and configuration.

5. AI-generated content

Replies are generated by automated systems and may occasionally be inaccurate or incomplete. Availability and bookings are validated by our server against your configuration, but you are responsible for reviewing your settings and for the receptionist’s behavior. Vaam does not provide professional (legal, medical, financial) advice. You should disclose to end-users that they are interacting with an AI assistant where required by law.

6. Your customers’ data

As between you and Vaam, you are the controller of your end-users’ personal data and Vaam is your processor, as described in our Privacy Policy. You are responsible for having a lawful basis to collect and process that data, for providing your own privacy notice to your end-users, and for obtaining any required consents.

7. Third-party services

The Service integrates with third-party platforms you choose to connect (for example WhatsApp Business, Messenger, Instagram, Telegram, Google Calendar, voice telephony, and payment and email providers). Your use of those platforms is governed by their own terms, and any fees they charge (such as per-message, per-minute or messaging-window fees) are your responsibility.

8. Fees & billing

Paid plans are billed through our payment provider on the cycle shown at purchase. Fees are non-refundable except where required by law. We may change pricing with reasonable notice; changes apply to subsequent billing periods. Usage above plan limits may be throttled or require an upgrade.

9. Intellectual property

We retain all rights in the Service. You retain all rights in your content and configuration. You grant us a limited license to host and process your content solely to provide the Service.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, Vaam will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve months before the event giving rise to the claim.

12. Indemnification

You will indemnify and hold Vaam harmless from claims arising out of your content, your use of the Service, or your breach of these Terms or applicable law.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to comply with law. On termination, your right to use the Service ends; certain provisions survive by their nature.

14. Governing law

These Terms are governed by the laws of [Governing Jurisdiction], without regard to conflict-of-laws rules. Disputes will be subject to the courts located there, unless applicable law provides otherwise.

15. Changes

We may update these Terms from time to time. Material changes will be posted here with a revised effective date; continued use after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms: legal@vaam.app
[Company Legal Name], [Registered Address], [Country].